Reference

Legal access and account terms at topan hoki

topan hoki sets out clear Legal terms for account access, local payment records and personal data, so you can see what applies before opening an account.

Account termsData and cookiesLocal access rulesDANA and QRIS records
topan hoki Legal access and account terms at topan hoki
POLICY HELP ROUTES

Get Legal help before account access

A policy question should have a clear route, especially when it concerns identity, wallet status or regional access.

Account access Use the account help path for questions about phone verification, eligibility or a Legal…
Payment records For a DANA, OVO, GoPay or QRIS status question, send the payment receipt through…
Policy wording If a Legal clause is unclear, contact us through account support and name the…
DATA PRACTICES EXPLAINED

How we handle your Legal rights

Legal trust comes from knowing what happens to account details after you submit them. We describe the working practices behind access, cookies, security and retention, while keeping requests tied to the account…

Account data

We use the details needed for account creation, phone verification and account support. Your Legal rights concern how those details are handled, accessed and corrected through the proper request path.

Cookie choices

Cookies can support session continuity and page settings in your browser. Our policy explains their role, so you can understand which browser data relates to account access and which does not.

Account security

Phone verification is part of the access control described in our Legal terms. Keep your sign-in details private, and contact account support if an access event does not match your activity.

Payment evidence

Receipts and status references help us check DANA, QRIS, bank transfer and virtual account questions. We use those records to investigate the stated transaction issue, not to alter policy wording.

Retention wording

Our Legal notice explains why certain account, verification or transaction records may be retained. The retention period depends on the applicable rule and the purpose connected to that record.

Change requests

To request a correction or ask how your data is used, contact account support with the relevant field or policy clause. We need enough detail to identify the correct account record.

Answers about Legal and access

These Legal answers address the questions we expect before an account is opened or a policy request is sent. They cover eligibility, personal data, cookies, wallet records and the steps available when you need clarification. Where a matter depends on local rules, the written terms and local law control.

It covers account creation, phone verification, data use, cookies, payment records, retention, access conditions and requests for correction. The terms apply where local law permits access to the relevant service.

Yes. Access depends on local law, so your location and the applicable Indonesian rules can affect eligibility or available features. Check the written terms before opening or using an account.

Phone verification helps connect account access to the details submitted during creation. Our Legal terms explain that step and the related handling of account data before you enter the lobby.

The policy explains how payment references and status details may be used when you contact us about DANA or QRIS. Your wallet provider remains separate, while our account records follow the stated terms.

Yes. Send a correction request through account support and identify the field or record concerned. We may ask for account details needed to confirm the request before making a policy-based change.

Cookies may support browser sessions and saved page settings. The Legal policy describes their purpose and connection to access, allowing you to understand which browser data is involved.

Use the account help path and name the restriction or policy section shown to you. Include a payment reference only if the question concerns DANA, OVO, GoPay, QRIS or a bank record.